House cleaning questions, answered.

Sanderling is based in Fort Pierce and serves homes from Melbourne to Hobe Sound, with inland appointments around Okeechobee. Share the property location so our flock can confirm the route and availability.

Dune is light maintenance, Shoreline is standard house cleaning, and Horizon is deep cleaning. Changing Tides covers move-in and move-out cleaning. Photos, video, or a free consultation help us agree on the right scope.

Yes. Phone/photo consultations and in-home consultations are both free.

Move-in and move-out cleaning includes one oven, one refrigerator, one fully defrosted freezer, empty cabinet and drawer interiors, and reachable interior window glass, tracks, and sills. The agreed intensive oven scope is included. Laundry-machine cleaning and under-oven work are extras. We do not move large appliances.

Reachable interior window glass, tracks, and sills are included in Changing Tides. For other packages, request them in advance so we can confirm the scope and any additional price. Exterior window cleaning is not included.

No. Included work stays included. Enter the total number of appliances in the calculator; it deducts included units. Additional units or work beyond the agreed scope are discussed separately.

An additional full bathroom is $25 and a half bathroom is $15. A refrigerator interior is $55 when it is not already included. The quote confirms the condition and agreed work.

Please call or text before the appointment, or discuss it when we arrive. We explain any change and agree on both the work and price before proceeding. Without a clear yes, we keep the original scope. Please do not use email for appointment changes.

Pets are welcome. If barking, aggressive behavior, or movement makes cleaning difficult or creates a trip hazard, we will ask that the pet stay with you or in a kennel for the rest of the visit. We do not clean pet accidents, litter boxes, or animal waste.

Yes. Please relax in a different space while we clean each room. We may return through rooms before mopping. Tell us about mobility, medical, transportation, or moving needs so we can plan around them.

For your first visit, we review the home in person or through photos and video before arrival, then confirm the scope when we arrive. Either of us may request a walkthrough. If you are home, we offer a final walkthrough before leaving.

Send the agreed photos and video beforehand, along with secure access instructions. We confirm the scope on arrival, call if something needs discussion, and send a text update and cleaning photos after the visit and lockup.

Yes. We bring supplies and equipment. Tell us in advance about scent sensitivities, allergies, natural stone, hardwood, brass, delicate finishes, or areas we should avoid. We can discuss using a suitable product you provide.

Please provide electricity, running water, working air conditioning, clear access, and an appropriate place for garbage. Tell us about any outage before the appointment so we can agree on a workable plan.

Contact the flock before the visit. If an alternative is agreed, supplied water is $4 per one-gallon jug, initially estimated at one jug per bedroom, living room, bathroom, and kitchen. Without air conditioning, drinking water is $5 per employee. Extra handling or time is discussed before work. We proceed only when conditions and supplies support safe cleaning.

Washer cleaning is $50: accessible seals, drum/barrel, a suitable cleaning tablet and cycle, and accessible exterior detail. Dryer cleaning is $25: lint screen, its accessible surrounding area, and accessible exterior surfaces. Both are $75 when not included; Full Galley already includes one washer and dryer. No dismantling, moving machines, or exhaust-duct service is included.

We can quote cleaning through a safely removable lower drawer when the appliance allows it. The work covers accessible dust and buildup. We do not pull out or move the appliance.

Detailed oven interior cleaning is $55 when not included; intensive interior cleaning is $190 when not included. Horizon includes one light oven and one light refrigerator interior clean in accessible areas only, without emptying or moving stored contents. Deeper detailing or exceptional work needs a separate quote and your approval. Changing Tides and the agreed post-construction scope retain their included intensive oven cleaning. Flat appliance fees include labor, products, tools, and time, without a second hourly charge for that work.

We follow the instructions for the specific model and finish. Some self-cleaning surfaces can be damaged by commercial oven cleaners, abrasives, or scraping. A self-clean cycle is considered only by prior agreement on a visit longer than six hours, with adequate cycle and cooling time. We never promise a single chemical or scraping method for every oven.

No. Please empty and fully defrost the freezer before we arrive, following its manufacturer instructions. If ice remains, we cannot complete the freezer interior clean.

For Horizon’s included light refrigerator care, we clean accessible areas without emptying or moving stored contents. For other agreed interior cleaning, please empty the refrigerator before arrival. For $10, we can transfer contents to another suitable refrigerator on site; you restock afterward. Other contents handling and cold storage need a separate agreed quote.

Yes. We send room photos and available close-ups to document the agreed work. If you are away, we also send a text update after the visit. We respect private and restricted areas you identify in advance.

Only with your approval. We avoid identifiable belongings, names, personal photographs, and documents in marketing images. We show you the proposed marketing photo before publishing it.

We photograph the items, place them in a bag labeled with the address, date, and time, and photograph the bag and where we leave it—usually the kitchen counter or entryway shelf. If you are home, we notify you; otherwise we text the photos with your visit update.

Please contact the flock within 24 hours and send photos as soon as possible. We will review the concern with you and agree on a suitable resolution: returning to clean the affected area, a refund for that item or area, or a discount on your next cleaning.

Please contact the flock as soon as you notice it, with the item, location, and any photos. We will review the visit records with you and discuss the appropriate next steps. Where needed, we involve our insurer; repair or replacement depends on what the review establishes.

The calculator gives a starting estimate. Photos, video, or an in-person review let us confirm the quote, and we confirm the scope on arrival. If something needs to change, we explain why and obtain your agreement to both the work and price before proceeding.

We accept debit cards, credit cards, cash, Zelle, and Cash App. Payment is due by the end of the cleaning day; prepayment is welcome. Invoices and receipts are emailed.

Please call or text at least 12 hours before the appointment. A cancellation or rescheduling with less than 12 hours’ notice has an $85 fee. If we cannot access the property for the appointment, the fee is $85.

If we unexpectedly need to reschedule your cleaning, we offer 15% off that cleaning. This applies to a change initiated by Sanderling, rather than a client-requested change or a planned closure.

Yes. An 8 AM start Monday–Friday is available by request in Fort Pierce only, for an additional $50. Our flock confirms the location, scope, and availability before booking.

The booking calendar controls availability. We notify recurring clients about planned vacations three months ahead, again one month ahead, and by text the day before the vacation. When a planned closure affects a recurring visit, we offer available weekend, evening, or early-morning makeup appointments without the usual timing surcharge. Exact dates are confirmed in the calendar and client notices.

A request is the first step. Our flock confirms the work, final price, access, and availability with you before the appointment is accepted.